Alteration and Replacement Policy

Introduction

At GoldenGown, every apparel item is crafted with care, tailored to your specifications, and undergoes multiple quality checks to ensure a flawless experience. To ensure the perfect fit, we recommend referring to our size chart before placing an order. If you have any questions or specific customization needs, our team is happy to assist you. Feel free to reach out to us via WhatsApp at +919555894698 before or after placing your order. In the rare instance that your order does not meet your expectations, we offer a hassle-free replacement and complimentary alteration, subject to the terms below.

Terms of Policy

• No Returns, Only Replacement and Alterations
  • We do not offer returns. However, replacements and alterations are available under specified conditions.


• Customized or Plus Size Apparels are Not Eligible for Replacement
  • Any apparel with customizations is non-replaceable. Customizations include but are not limited to:
    • Logo and name embroidery.
    • Custom color borders or highlights.
    • Custom length like below hip, knee length, etc.
  • Plus size apparels (apparels with sizes larger than XL) are non-replacable. These apparels are custom made on order for our customers, and hence cannot be resold. Plus size apparels include
    • Apparels with size 2XL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL, 10XL, 11XL, 12XL, 13XL, 14XL, 15XL
    • Any apparel which is not of XS, S, M, L, XL size


• Replacement Policy for Non-Customized, regular sized Apparel
  • Non-customized apparel, with sizes smaller than XL. can be replaced within 7 days of delivery.
  • We do not have a courier pickup facility and items are to be sent back to us at the customer's cost. While sending back, actual courier charge will be appliable to customer.
  • The apparel must be in unused, unworn, and unwashed condition, with all original tags and packaging intact.


• Alteration Policy for Customized Apparel or Plus sized Apparels
  • Customized apparel can be altered within 7 days of delivery.
  • Alterations are complimentary for size adjustments of up to one size variation (e.g., XL to L).
  • For alterations which need size adjustments bigger or smaller than one size, 200 rupees per garment alteration charges will be applicable.
  • We do not have a courier pickup facility and items are to be sent back to us at the customer's cost. While sending back, actual courier charge will be appliable to customer.


• Exemption from Replacement Fee (courier charges) in Case of Manufacturing Defects
  • If the apparel has a verified manufacturing defect, the replacement fee (courier charges) will be waived.
  • Manufacturing defects include:
    • Apparel measurements differing by more than 2 cm from the provided size chart.
    • Open or loose stitching.
  • GoldenGown reserves the right to determine whether an issue qualifies as a manufacturing defect.

For any concerns or further assistance, please contact our support team via WhatsApp at +91 9555894698. We are committed to ensuring a seamless shopping experience for you!