Shipment Policy

Introduction

At Golden Gown, we prioritize customer convenience by partnering with reliable and reputed courier companies. While shipping through third-party partners is generally smooth, rare issues may arise during transit. To avoid hassles during delivery and ensure a smooth experience, we request you to carefully review our Shipment Policy and Customer Responsibilities outlined below.

• Courier Handling

  We hand over all parcels to trusted courier partners, who are solely responsible for arranging and completing deliveries.

• Estimated Delivery Timelines

  The estimated delivery dates communicated to you are based on information provided by our courier partners.

• Possible Delays

  Deliveries may occasionally be delayed due to factors beyond our control, such as adverse weather conditions, strikes, natural calamities, or vehicle breakdowns.

• Refunds on Delays

  Refunds will not be issued in case of courier delays. However, we take all possible measures to ensure your parcel is delivered within the committed timelines.

• Transit Damage or Loss

  All parcels are insured against transit damage or loss. If you receive a damaged parcel, please capture clear photographs and share them with us immediately so we can initiate the claim process with the courier company.

• Delivery Attempts & Returns

  Courier companies generally make up to three delivery attempts. If delivery is unsuccessful, the parcel will be returned to us. In such cases, both forward and return shipping charges will be borne by the customer. If you suspect that delivery attempts were not genuine, please notify us promptly via WhatsApp or phone call.

• Customer Responsibilities

  • Provide accurate and complete delivery details (including name, address, pin code, and contact number) at the time of placing the order.
  • Ensure that someone is available to receive the parcel at the provided address during the expected delivery window.
  • In case of any change in address or contact details after dispatch, it is the customer’s responsibility to coordinate directly with the courier company.
  • If you suspect tampering or have received open package, kindly record a video delivery person with the tampered courier, capture his full name and courier company so that we can initiate action on your behalf.

Disclaimer: By placing an order with us, you acknowledge and agree to the terms of this Shipment Policy.

Additional Link : For Return and Replacement Policy refer Here.